Refund and Returns Policy
Return/Refund Policy
Please read our Return and Refund Policy carefully before making a purchase from Primax Autospares. This policy outlines the procedures and conditions for returning items and requesting refunds.
1. Return Conditions:
– Items that have been modified or disassembled for testing purposes will not be eligible for return.
– Returns of items that are not the original part shipped will not be refunded.
– Parts are uniquely identified by markings on the part.
2. Return Process:
– To initiate a return, you must fill out the RMA Form (Return Merchandise Authorization Form).
– All issues must be reported in writing via mail, email, or fax to verify a problem with a particular part or installation.
– If you receive a damaged or incorrect part, please notify our customer service department immediately. Do not send the part back before receiving an RMA.
3. Return Shipping:
– Returning the part is the responsibility of the customer, and First Used Auto Parts must be provided with a return tracking number when the item is returned.
– The item must be returned within 7 business days of receiving the RMA.
– The return address will be provided when you contact us. Parts must be returned to the location address provided upon receiving the RMA.
– Items returned to Primax Autospares will be forwarded to the correct address listed on the RMA instructions, at the customer’s expense.
4. Refund Process:
– Once the item is returned and inspected, a full refund of the original purchase price or a replacement part will be issued.
– Customer refunds are processed after the returned part has been verified and inspected.
– Initial shipping costs will not be refunded.
5. Warranty Information:
– Our standard warranty period is 30 days, starting from the date of delivery of the part.
– Parts must be installed within 10 business days from the date of delivery to be eligible for warranty coverage.
– We do not cover any storage fees, but we do cover labor costs.
– Repair costs of accessories sold with the part are not covered by the warranty.
6. Engine Assembly Warranty:
– Engine assemblies are guaranteed to be in good working condition, with warranty coverage limited to the long block only.
– Accessories such as manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburetor are excluded from the warranty.
– High-wear parts such as the water pump, distributor cap, spark plugs, wires, and timing chain may require replacement and are not covered by the warranty.
7. Transmission Warranty:
– Transmissions are guaranteed to be in good working condition, with gears shifting properly and no slipping. Accessories are not warrantied.
8. Restocking Fees:
– Parts refused at the time of delivery are subject to a 30% restocking fee, and the shipping costs will be borne by the customer.
– Orders cancelled after placement, or incorrect parts ordered by the customer, are subject to a 30% restocking fee.
– If a defective part is provided to the customer, a replacement will be issued based on availability, or the paid amount will be refunded after deducting the shipping costs.
If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team for assistance.